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ISO 20000 Certification & Consultancy Service

Our ISO Standard

What Is ISO 20000-1:2018 IT Service Management System

ISO 20000-1:2018 is an international standard that specifies the requirements for an IT Service Management System (ITSMS). It helps organizations effectively plan, establish, implement, operate, monitor, review, maintain, and improve IT service management processes.

This standard ensures that IT services are aligned with business needs, delivered efficiently, and consistently meet customer expectations. It focuses on continuous improvement, service quality, and customer satisfaction while promoting integration with other management systems like ISO 9001 (Quality) and ISO 27001 (Information Security).

Why ISO 20000-1 Certification Is Important

ISO 20000-1 Certification helps organizations deliver reliable, high-quality IT services by ensuring processes are efficient, structured, and aligned with business goals. It boosts customer satisfaction, reduces service disruptions, and enhances credibility in the global IT market. The certification supports continuous improvement, cost optimization, and regulatory compliance, and offers a strong competitive advantage.

Key Principles of ISO 20000-1 Certification

  1. Service Management System (SMS) – Establish a structured framework for managing and improving IT services.

  2. Customer Focus – Deliver services that meet customer requirements and enhance satisfaction.

  3. Leadership Commitment – Ensure top management involvement in defining goals and resources.

  4. Process Approach – Manage IT services through clear, repeatable, and efficient processes.

  5. Continuous Improvement – Regularly assess and enhance service quality and performance.

  6. Evidence-Based Decision Making – Use data and metrics to guide strategic and operational decisions.

  7. Risk Management – Identify, evaluate, and control risks affecting IT service delivery.

  8. Integration with Other Standards – Align with ISO 9001 (Quality) and ISO 27001 (Information Security).

  9. Performance Evaluation – Monitor, measure, and review IT services to ensure ongoing effectiveness.

How to Get ISO 20000-1 Certification

To achieve ISO 20000-1 Certification, an organization should understand the standard’s requirements, conduct a gap analysis, and then develop and implement a Service Management System (SMS) with appropriate policies, objectives, and processes. Internal audits and management reviews follow to assess system effectiveness and drive continual improvement. An accredited certification body then conducts a two-stage external audit: documentation review and on-site assessment. Upon confirming compliance, the organization receives certification, which requires continual monitoring, regular surveillance audits, and ongoing improvements.

Step-by-Step Guide to Getting ISO 20000-1 Certified Through JS Certification

Achieving ISO 20000-1 certification through JS Certification involves a clear and structured process. Here’s a simplified step-by-step guide to help organizations understand the journey:

  1. Submit Application
    Contact JS Certification and submit the application form with basic company details.

  2. Gap Analysis (Optional)
    JS reviews your current processes to identify gaps compared to ISO 20000-1 requirements.

  3. QMS Documentation
    Prepare all required Quality Management System documents, including policies, procedures, and records.

  4. QMS Implementation
    Implement the documented processes across the organization and train employees.

  5. Internal Audit
    Conduct an internal audit to check system effectiveness and find any issues.

  6. Management Review
    Top management reviews audit results, performance, and improvements needed.

  7. Stage 1 Audit
    JS auditors review your QMS documents to verify compliance.

  8. Stage 2 Audit
    On-site audit conducted by JS to check practical implementation.

  9. Corrective Actions
    Resolve any non-conformities found during audits and submit evidence.

  10. Certification Decision
    After successful audit results, JS Certification issues the ISO 20000-1 certificate.

  11. Surveillance Audits
    Periodic audits are conducted to ensure ongoing compliance and continual improvement.

Which Industries Need ISO 20000-1 Certification?

ISO 20000-1 certification is suitable for any industry that wants to improve quality, boost customer satisfaction, and strengthen internal processes.

    • Information Technology (IT) and Software Development Companies

    • IT Service Providers and Managed Service Providers (MSPs)

    • Cloud Service Providers and Data Centers

    • Telecommunications and Network Service Companies

    • Banking and Financial Institutions

    • Government and Public Sector Organizations

    • Healthcare and Hospital IT Systems

    • Educational Institutions with IT Infrastructure

    • E-commerce and Online Service Platforms

    • Business Process Outsourcing (BPO) and ITES Companies

    • Consulting and Professional Service Firms

    • Manufacturing Companies with IT-enabled Operations

     
     

Benefits of ISO 20000-1 for Businesses

  • Improved Service Quality – Ensures IT services are delivered consistently and meet agreed-upon standards, enhancing reliability and user satisfaction.

  • Enhanced Customer Satisfaction – By aligning IT services with business needs, organizations can respond faster and more effectively to customer requirements.

  • Efficient Processes – Streamlines IT service management processes, reducing redundancy, minimizing errors, and improving productivity.

  • Risk Management – Helps identify, assess, and manage IT-related risks, preventing service disruptions and potential financial losses.

  • Competitive Advantage – Certification demonstrates a commitment to best practices, building credibility with clients and stakeholders.

  • Continuous Improvement – Encourages regular evaluation and improvement of IT services, keeping the organization agile and adaptive.

  • Regulatory Compliance – Supports adherence to relevant laws, regulations, and contractual obligations regarding IT service delivery.

  • Cost Optimization – Efficient resource utilization and process standardization can reduce operational costs.

ISO 20000-1

Cost of ISO 20000-1 Certification

Here are the key cost factors for obtaining ISO 20000‑1:2018 certification:

  • The size of the organization and the scope of IT services covered.

  • The current maturity of your IT service management system and the level of gap remediation required.

  • Implementation effort including internal staff time, training, process redesign, and documentation.

  • Fees charged by the certification body for audit stages, travel and logistics.

  • Ongoing maintenance, surveillance audits and system improvements post-certification.

  • Integration with other management systems (e.g., quality or information security) that may affect effort and cost.

Why Choose Us?

We deliver reliable ISO certification support with expert guidance, fast processing, and complete documentation assistance. Our team ensures smooth audits, affordable pricing, and high-quality service tailored to your business needs.

Your Pathway FAQ to Professional Certification

JS Certification helps businesses achieve compliance quickly and smoothly with professional certification and consultancy services. Here are some FAQs to help you understand our process better.

We offer a wide range of national and international certifications including ISO, product certification, safety certification, environmental compliance, management system certification, and industry-specific approvals.

The duration depends on the certification type and your organization’s readiness. Typically, it ranges from 7 days to several weeks.

Yes. Our consultancy team guides you through documentation, implementation, audit preparation, and closing non-conformities.

Required documents vary by certification but usually include business registration, address proof, process documentation, and quality manuals.

Yes. We assist with consultation, documentation, audits, submissions, approval, and final certification delivery.

We work with globally accredited bodies, ensuring your certifications are accepted worldwide.

Absolutely. Certifications are valuable for businesses of all sizes and help build trust with customers.

We serve manufacturing, IT, food, construction, healthcare, logistics, education, and many other sectors.

Our experts analyze your business model, goals, and industry requirements to suggest the most beneficial certification.

Yes, we support certification renewal to newer standards, and switching from one certification body to another.

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